How to place an order

Choose a category from the product menu or search to explore a specific category for your item. Select your desired item and click Add To Bag. Once you’ve added all items, complete the checkout by signing in to your account or, if you’ve not yet created one, complete the sign up form. Enter your personal details, address, payment method and delivery details to place your order. Our team will confirm the order and it will be carefully prepared and sent to you. Also details of the order and confirmation will be sent to you via email.

Can an order be amended/canceled after it has been submitted ?

Once you submit an order, our team operates very quickly, therefore we are unable to make any modifications. This includes modifying the payment method, delivery address, or delivery option. Once your order is placed and goes under “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

Missing an item from your order, what to do We apologize if there is something missing from your order.

If you have an item missing from your order, please get in touch with our Customer Care Team within 30 days of your order being delivered by email or phone number. It’s possible that your orders have been mixed or divided among several packages if you placed multiple orders within a few days of one another and they are all being delivered to the same location. If the tracking data for each of the orders you’ve placed is the same, you can determine whether they were shipped together.

HOW TO TAKE CARE OF SOMETHING.?

Jewelry is one of the most expensive things many people own, but it’s also one of the most at risk of damage.
There’s no law against wearing your jewelry 24/7. And we certainly don’t suggest you put your jewelry away and not wear it; you should enjoy it! Just set the correct expectations if you do. The more you wear it, and the rougher you wear it, the more you will need to main-tain it. All jewelry is susceptible to damage and breaking.
Tips:

• Take your jewelry off if you’re involved in any activity which could knock or damage it.
  “Jewelry can likely take a dip in the pool, or even an occasional shower at the gym, but it’s not a good idea to make it a habit.”
• Take it off when you go to bed.
  “Even though you may have slept in jewelry before without any issue, sleeping in your nice pieces is a definite no.”
• Keep it well away from chemicals, especially chlorine. If it does come into contact with chemicals, rinse it in water immediately.
• Bathe and apply any lotions or perfumes before you put your jewelry.
  “Shampoo and conditioner can get stuck behind mountings, and might also contain chemicals that can damage the metal over time.”
• You’d be upset if something scratched something else. Store it separately.
  When moving jewels from one location to another, store them into velvet pouches that are durable enough to protect them from physical and environmental challenges.
• Put it on last, take it off first.
  “Your jewelry should always be the last thing you put on and the first thing you take off. “ Certain chemicals found in modern makeup can cause your jewelry to tarnish as well. It could be a result of your earrings resting on the side of your face or makeup touching and coating your necklace when you remove it.

THE IMPORTANCE OF UNDERSTANDING SOMETHING ABOUT MATERIALS

There’s no law against wearing your jewelry 24/7. And we certainly don’t suggest you put your jewelry away and not wear it; you should enjoy it! Just set the correct expectations if you do. The more you wear it, and the rougher you wear it, the more you will need to main- tain it. All jewelry is susceptible to damage and breaking. Click here to learn more SOMETHING ABOUT MATERIALS
Your jewelry should always be the last thing you put on and the first thing you take off. “ Certain chemicals found in modern makeup can cause your jewelry to tarnish as well. It could be a result of your earrings resting on the side of your face or makeup touching and coating your necklace when you remove it.

WHAT TO DO WHEN YOU RECEIVE AN ITEM YOU THINK IT IS DEFECTIVE

Please note that anything damaged due to regular wear and tear, an accident, or your own usage will not be regarded as defective. Please get in touch by email [email protected]/com? and our team will make sure to accept your request. When you get in touch with us, please provide your order number and photographs of your item.

HOW TO GET IN TOUCH WITH SOMETHING TEAM

You can send un an email to the following addresses:
custom care for any product related issue [email protected].

HOW TO TRACK YOUR ORDER?

To view the status of your order, go to the “Track your order” section.

Your orders are always available for tracking. A confirmation email with a link to track your order will be sent to you once your order is shipped. Please get in touch if you have any questions or need extra details for the delivery of your order. To enable the courier to remotely supervise your shipment, check back in 24 hours if the information has not been updated.

INTERNATIONAL DELIVERY INFORMATION

We want to make sure you have all the shipping information you’ll need when placing an order with us since we understand how vital it is to receive your products when you expect them.

Shipping charges are automatically calculated once the destination and delivery are chosen at the checkout section.

Once it has reached in your country, your order will be handed to an internal postal service in accordance with standard delivery practices. We advise having your order delivered to a location where someone will be present to accept it since a signature is required in order for your product to be delivered.

Due to any special delivery instructions provided for the carrier, SOMETHING. is not responsible for any packages that are stolen or lost.

WHICH DELIVERY METHODS ARE AVAILABLE

Sometimes fast delivery of your shipment isn’t always fast enough, for these reason SOMETHING. uses Express delivery to most countries to shorten the delivery time of an order, thus expedite the shipping process. The express shipping is usually carried out by air, in case of international transport. Deliveries made using this service typically take 1-3 business days to arrive at their destination. The amount of time depends on where the shipment is being sent from and where it will be delivered.

You will receive an email with a shipping confirmation and you can track your order to the “Track your order” section. Your orders might be delivered together if you have placed several items using the same delivery method on the same day. Your orders are them delivered with one of our delivery partners and will arrive at the same time if the tracking link in your shipping confirmation emails is the same.

PAYMENT

SOMETHING. CORE PRINCIPLE IS “ FAIR PRICE TO EXCELLENT QUALITY ” for everyone and every product we design and produce. In order to provide you a fair value for each of your loved items, we price our jewelry as competitively as we can right away.

SOMETHING. INSIDER PASS

SOMETHING. CORE PRINCIPLE IS “ FAIR PRICE TO EXCELLENT QUALIT ” for everyone and every product we design and pro-duce. In order to provide you a fair value for each of your loved items, we price our jewelry as competitively as we can right away.

SOMETHING. insider pass is our commitment to make some things mean even more to you. Through this program, you are part of something much more, having access to some of the best advantages we can provide for you. This program allows you to earn points for certain actions you take on website including making SOME of your dream shopping experience easier. Points are awarded based on actions such as making purchases, inviting your someone to our website, engaging with something. online social network and many more. You gain more points the more you engage in conversation. Keep your account engaged to optimize your rewards. Your level is determined by your points, and each level has additional benefits.

Keep in mind with every purchase and engagement you stand by us with issues that really matter.

For more information about the rules and point balance check out SOMETHING. INSIDER PASS